Shipping & Returns
From Their Hands to Yours
We pride ourselves on working directly with the producers, the material sourcers and the dye color masters to ensure the highest quality and greatest impact throughout our supply chain.
At our office and warehouse in San Diego, we have kind professionals that handle each handcrafted piece with care. We package and ship to you quickly, often the same day as your order.
Learn more below about our shipping, handling and return questions below. Have a question about placing an order?
Shipping & Handling FAQs
How often do you ship?
Our packages are sent Monday through Friday via UPS, FEDEX or USPS. Most orders ship the same day if received by 12 p.m. Pacific Standard Time.
Please add one day to shipping times during holidays as most carriers are closed.
How much does shipping cost? What are my options?
Depending on the size and weight of your order, it can range from $5 on upwards. We offer subsidized shipping rates to make shipping as economical and affordable as possible. We also offer a variety of shipping options and timelines to make your shipping decision with us easy and transparent.
We offer shipping with UPS, USPS and Fed Ex, ground or expedited service. You are able to see the options and choose which is best for you based on your location and desired urgency. If you are international, see the international FAQ below regarding international shipping options.
What are my payment options?
We accept all major credit cards as well as have Google Pay, Apple Pay, Amazon Pay and an option to split your purchase into smaller installments as well. All of these easy payment options can be found at the check out.
I need to change my order. How do I update it?
If you need to make a change or cancel your order, please contact our customer service at email@example.com. Since we try to process our order as fast as possible, contact us shortly after your order is placed and we will do our best to help you out!
How do I use a promo code?
You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified.
What forms of payment does KAZI accept?
KAZI accepts payments from all kind of credit cards (Visa, Mastercard, American Express) and from Paypal, Google Pay, Apple Pay or Amazon.
When will I receive my basket order?
All orders ship out of our warehouse in San Diego, CA. We do our best to process and ship your order as fast as possible, usually shipping within 24 business hours. During holidays this can be slightly extended.
We offer a range of delivery methods from USPS to UPS ground and expedited service.
If your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day.
When will my order ship out?
We do our best to process and ship your basket order as fast as we can, usually a 24 business hours processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
How can I track my order?
Refer back to your shipping confirmation email to track your package. If you did not receive a confirmation email with the tracking number, please contact our customer service so we can help you.
Can I return my product?
Yes, if your product is in poor condition or does not meet your quality expectations, please call or email us and we can help facilitate returning your goods.
If you no longer want your item or it’s not what you expected, you have 14 days from the time of purchase to return your goods to us. Please ship the items back and once received, we will refund you for the product cost—and a $5.00 restocking fee will apply.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
What’s your return policy?
If you’re not happy, we’re not happy. Products purchased on KAZI are eligible for return 14 days from delivery.
What do I need to do in order to return my item?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please send a receipt or proof of purchase with your goods.
How do I get refunded?
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Are sale items included in your return policy?
Only regular priced items may be returned and refunded—unfortunately sale items cannot be refunded.
Can I exchange my product if I don’t like it?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Can I exchange something that was a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Do you ship internationally?
Of course we do! We ship worldwide. Note that orders from outside the United States may suffer additional shipping and duty charges according to local custom regulation.
We ship to Canada, Mexico, France, UK, Germany, Italy and more.
Look for the “International Checkout” button underneath the regular check out button to process all international shipping orders.
If you’re an international wholesaler or interior designer, reach out to our team at email@example.com to discuss a trade or wholesale account and wholesale shipping options. For our retail partners, we have distribution shipping options available through Amsterdam and direct from Africa as well.
What if my products arrive damaged or defective?
We stand behind our artisans’ excellent craftsmanship and guarantee its quality. For purchases made on KAZI, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.